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DELIVERY DETAILS FOR ONLINE SALES

Performancesuspension.com.au only delivers within Australia. For international freight enquiries please contact us on info@performancesuspension.com.au. We have no hidden fees, just standard delivery charges based on the weight of your order. All delivery charges will be shown throughout the process for your peace of mind.

ABOUT PERFORMANCE SUSPENSIONS DELIVERY OPTIONS

Performance Suspension uses a range of couriers through Temando to ensure an affordable and fast delivery experience. At the checkout, you will be given a number of options so you choose the delivery option that meets your needs and budget. Please note that we can only deliver to physical addresses and cannot deliver to PO Boxes.

GENERAL SERVICE

Delivery options in this category are the most affordable delivery options available. They are facilitated by road courier services, ensuring all deliveries are tracked and as fast as possible. If your product(s) are eligible for free shipping, they will be sent by general service options.

EXPRESS SERVICE

Express Services are the fastest courier options available. For orders under 15kg, they will be sent by air, in most cases on an overnight Australia Post service. If your order is over 15kg, it will be sent by express road courier in order to keep the cost as affordable as possible. Please note that express services are not available for all areas.

DISPATCHING YOUR ORDER

Provided items are in-stock and payment has been received, 90% of orders are dispatched within 3 business days. If an item is out of stock we will back order it for you. For all orders over 25kg our customer service team will call to confirm a suitable time for delivery.

HOW LONG WILL MY ORDER TAKE?

As all our delivery prices are dynamically calculated, you will be provided with an accurate ETA at the checkout. This range is business days in transit, and commences after your order is dispatched. 90% of orders for products in stock are dispatched within 3 business days. You will receive an email once your order is dispatched with all the tracking details, and you may track your order on either Temando.com or the relevant carriers website. If you have any questions that the tracking information cannot answer, please contact customer service.

WHAT WILL I DO IF I AM NOT HOME FOR DELIVERY?

Small items sent with Australia Post or Australian Air Express will be taken to your nearest Post Office, although a card will be left in your letterbox informing you of this. All other couriers will leave a calling card, which you will need to call the relevant number and arrange another time for delivery.

WHAT DO I DO IF MY ITEM HAS BEEN DAMAGED IN TRANSIT?

As none of the courier options are insured by default, Performance Suspension offer's you the choice to insure your new purchase to ensure a hassle free claim's process in the event of a damaged shipment.

ABOUT THE INSURANCE OPTION

For your convenience, the company arranging the transport of your newly purchased item provides you with insurance for a nominal fee of 1.1% of your shipment value (inclusive of GST)

ABOUT THE CARBON OFFSET OPTION

By selecting this box, the amount of carbon is automatically calculated and the offset fee is added to the shipping cost. The fee is used to invest in projects that remove or prevent greenhouse gas emissions from the atmosphere.

RECEIVING YOUR ORDER

All orders must be signed for, so please ensure there is someone available at the delivery address. If there is no one there the courier will leave a note and will either attempt to deliver it again or will leave the package at your local Australia Post office for collection.

UNSUCCESSFUL DELIVERIES

In the event that goods over 15kg are despatched and you are not available to meet the driver at the agreed time a rebooking fee will be charged to your account. You will need to contact customer service to arrange a new time and pay the fee. Normal delivery fees and charges apply.

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